FOR ALL IT SOLUTIONS AND HR NEEDS

RESPONSIBILITES

• Deliver daily technical support and implement projects to Windows Servers and virtualization infrastructures
• Follow change management process
• Follow incident and problem management process including problem isolation, service resumption, diagnosis, root-cause analysis & reporting
• Handle customer requirements including end-to-end implementation, on-going support and documentation
• Communicate with customers, vendors and internal support teams for project implementation and other technical support
• On-call support to customers in case of incidents

REQUIREMENTS

• Degree holder in IT or related disciplines
• Minimum 4 to 6 years of relevant experiences
• Experience in managing Windows servers, VMware & MS/VCS Clustering
• Familiar with Dell, HP and IBM servers
• Good knowledge in ITIL
• Certified MCP, MCSE, MCITP, VC5 an advantage
• Experience in PowerShell scripting, MS Hyper-V, MS Exchange, SharePoint or Active Directory an advantage

RESPONSIBILITES

• Ensure all Midrange systems are operating in a stable and effective environment to meet with all Services Level Agreement
• Perform regular upgrade and update for all Midrange software to ensure adequate support
• Implement technical projects to fulfil Atos and customer standards and requirements
• Study and accept new application systems, provide recommendations from operational point of view and assist the customer systems development section on system design and establishment
• Perform operation fault analysis and provide recommendations to improve the production batch window
• Update regularly on software inventory and maintain up-to-date local system configuration
• Collect system performance information and generate performance reports
• Provide 7 x 24 support in conjunction with other services supporting parties, deliver technical support and day-to-day services to meet with customer requirements and Services Level Agreement
• Take problem ownership and follow up through problem escalation procedure for all critical problems
• Ensure day-to-day change requirements from customer are implemented in a timely and professional manner 
• The occasionally onsite support in Data Center for server installation or incident recovery is required.

REQUIREMENTS

• Degree holder in IT or related disciplines
• Minimum 3 years relevant experiences
• Certified in Linux, AIX, Solaris is an advantage
• Experiences of Linux, AIX, Solaris, vSphere, Networker, VCS clustering and BMC Control-M are an advantage
• Knowledge of ITIL is an advantage
• Strong operational background in Midrange platform.
• Good communication and interpersonal skill
• Good command of written and spoken English & Chinese
• Have to be a good team player

RESPONSIBILITES

• Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
• Physically set up computers and software system installation
• Perform basic hardware moves and changes
• Record and manage all incidents and requests in ticket-tracking system
• Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
• Develop and update new and existing process
• Proactively inform management of trends, significant problems and expected delays
• Provide other IT-related support as required by the business
• Documentation of products support and processes
• Update and manage inventory on new incoming hardware orders
• Communicate with vendors for incoming hardware orders and repairs

LANGUAGE

• English: Advanced level - strong verbal, written, listening communication experience

REQUIREMENTS

• Degree holder in IT or related disciplines

• 1 to 2 years of IT support experience
• Solid understanding of PC hardware/peripherals
• Exposure of mobile OS such as Apple iOS and Google Android
• Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
• Basic understanding of network and server-side infrastructure
• Experience in delivering superior customer service experience