Full Time
Hong Kong
RESPONSIBILITES
- Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
- Physically set up computers and software system installation
- Perform basic hardware moves and changes
- Record and manage all incidents and requests in ticket-tracking system
- Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
- Develop and update new and existing process
- Proactively inform management of trends, significant problems and expected delays
- Provide other IT-related support as required by the business
- Documentation of products support and processes
- Update and manage inventory on new incoming hardware orders
- Communicate with vendors for incoming hardware orders and repairs
LANGUAGE
- English: Advanced level – strong verbal, written, listening communication experience
REQUIREMENTS
- Degree holder in IT or related disciplines
- 1 to 2 years of IT support experience
- Solid understanding of PC hardware/peripherals
- Exposure of mobile OS such as Apple iOS and Google Android
- Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
- Basic understanding of network and server-side infrastructure
- Experience in delivering superior customer service experience
Job Features
| Job Category | IT |