Deskside Support Engineer (Ref : ET_AT_DSE)

Full Time
Hong Kong


  • Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
  • Physically set up computers and software system installation
  • Perform basic hardware moves and changes
  • Record and manage all incidents and requests in ticket-tracking system
  • Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
  • Develop and update new and existing process
  • Proactively inform management of trends, significant problems and expected delays
  • Provide other IT-related support as required by the business
  • Documentation of products support and processes
  • Update and manage inventory on new incoming hardware orders
  • Communicate with vendors for incoming hardware orders and repairs


  • English: Advanced level – strong verbal, written, listening communication experience


  • Degree holder in IT or related disciplines
  • 1 to 2 years of IT support experience
  • Solid understanding of PC hardware/peripherals
  • Exposure of mobile OS such as Apple iOS and Google Android
  • Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
  • Basic understanding of network and server-side infrastructure
  • Experience in delivering superior customer service experience

Job Features

Job CategoryIT

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