FOR ALL IT SOLUTIONS AND HR NEEDS

Duties:

- Team leader, leading two staff to provide ITSM tool implementation and customisation for a government sector customer.

- Well-versed in ITIL processes such as Incident Management, Change Management, Problem Management and Configuration Management and provide advice to IT operation team on how such processes should be adopted in the project.

 - Customize the ITSM tool to adopt suggested ITIL processes.

- Non-Shift Duty Role.

 Requirements:

 - University graduate.

- Minimum of 8 Years of IT work Experience, of which:

 · 3 years is required to be spent as a team leader role leading no less than 4 persons in any IT software development project; and

 · 1 year is required to be spent on installation, customization or supporting ITSM tools.

 - Hands-on experience in the following areas:

 · Designing ITIL Processes;

 · Customise ITSM tools such as BMC Remedy, ServiceNow , MicroFocus SMAX etc to adopt designed ITIL processes and workflow; and

 · Provide ongoing support services to ITSM tools.

 - Mandatory Certificates required:

 o ITIL Intermediate Level or above; or

o ITIL 4 Strategic Leader; or

o ITIL 4 Managing Professional.

- Proficient in both written and spoken English and Chinese.

Job Responsibilities

• Prepare invoices and monthly statements to customer
• Monitor account receivable through telephone / email closely and provide feedback to management
• Follow up invoice issues
• Participate in month end closing and prepare monthly reports
• Forecasting AR collections
• Communicate with internal teams and customers
• Assist audits and stock take
• Handle ad-hoc tasks and assignments as required

Requirements

• LCCI higher, or Diploma in Accountancy
• 3 years’ relevant work experience
• Must be proactive, independent and hard working
• Detailed mind and well organized
• Strong communication skills; fluent Cantonese, English and Mandarin

Job Highlights:

• Provide technical support on system/network related IT equipment
• Participate in system/network implementation projects
• To perform diagnosis and troubleshooting on system/network related issues
• Provide daily operational BAU support & administrative tasks
• Perform hardware/software installations, including end-user-computing devices

Job Description:

• Hands on experience in IT network environment
• Technical knowledge in TCP/IP, HTTPS, LAN/WAN and other related areas
• Hands on experience in Cisco enterprise grade products
• Perform first level troubleshooting, understand the escalated technical issues, identify the root cause and escalate to 2nd line support team
• Provide daily operational BAU support and system administration according to the company standard
• Perform computer installations and hardware/software configurations on desktop, laptop, and mobile devices, and day-to-day support covering end-user desktop & business applications
• Perform systems and network monitoring and routine hardware/software maintenance and other system administration tasks
• Manage IT Inventory and support IT procurement and maintain proper records
• Provide VIP video conference setup and standby support
• Provide desktop/end-user training to users as required
• Assist other IT projects and provide non-office hour support as needed

Requirements 

• Degree holder in information technology, computer science or other related disciplines
• With at least 2-3 years of experience working in related positions
• In depth experience in setting up and managing server platform and network appliances
• Experience in storage devices is preferred
• Good knowledge in Server, VMware, PC, and LAN / WAN and networking equipment
• Good understanding in Windows OS, Office 365, Microsoft Applications, Active Directory, Exchange, Skype for Business, Mobile Device Management Support, Patching software, MS Teams, etc.
• Be able to work independently with good team spirit
• Quick in response and reaction time
• Possess excellent communication skills in English and Chinese, Putonghua is an advantage