FOR ALL IT SOLUTIONS AND HR NEEDS

Job Duties
• Support recruiting efforts across the programme under a fast-paced environment
• Deliver screening and interviews for multi-disciplinary IT talents (e.g., PMOs, developers, and Solution
Architects)
• Communicate and liaise with the Resource Management and HR Team, including HR business partner and
hiring manager, to design and formulate talent acquisition strategies to support headcount expansion
• Work closely with internal stakeholders to understand business requirements to deliver recruiting
activities
• Track candidate status and maintain recruiting progress to implement a smooth recruitment processes
while driving delivery efficiency/effectiveness
• Manage relationships with vendors/ agencies to support recruitment
• Support headcount planning, budget management, and relevant HR matters and administration as
needed
Requirements:
• Degree in Information Technology, Business Administration or related discipline
• Hands-on experience in resources/ workforce management and/or recruiting in IT industry sizeable
organizations is preferred
• Knowledge and/ or experience in IT domain is a plus
• System analysis or development experience, and experience in Java, Springboot, Microservices, ReactJS
and Oracle in the IT industry is preferred
• Good command of spoken and written English and Chinese

Job Responsibilities:

• Provide deskside / workplace IT technical support and troubleshooting for users in a timely manner
•  Support logistical arrangements for meetings and events (video-conferencing, conference calls)
• Handle requests/incidents/problems raised in the Information Technology Service Management request / incident reporting system, and prevent future recurrence
• Handle the IT hardware and software purchase requisition matters based on the procedure of IA
• Maintain accurate inventory records of IT hardware equipment and software items
• May need to support 2 offices by rotation, if required
• Undertake ad-hoc duties as assigned by line manager

Requirements:

• An associate degree or a higher diploma in Computer Studies / IT / related disciplines
• At least 1 year’ relevant working experience in IT support
• Working knowledge and seasoned trouble-shooting experience with a variety of software, hardware, and applications
• Experience in supporting video and voice conferencing activities including Zoom meeting, Microsoft Teams meeting, Cisco Webex meeting. (might have to support VC after office hour, based on roster)
• Experience in supporting Microsoft Windows 10, Microsoft Office, Microsoft Outlook etc
• Mature, good customer service skills and team-oriented attitude
• Good communication skills in English and Chinese
• Analytical skills and multi-tasking ability

Job Responsiblities: 

• Provide helpdesk service to handle the client support calls (shift duty is required)
• Coordinate with both internal technical support and external vendor(s) for handware support arrangement and schedule;
• Follow and update the status of incident logs;
• Provide 1st tier technical support for desktop PC and networking.

Requirements:

• Diploma / Higher Diploma holder in Computing or equivalent;
• Fresh Graduates are welcome
• Good in verbal and written communication in English and Chinese.
• Knowledge in MS Windows and PC Support skill set. 
• Successful candidates will be employed by 1-year contract based.