FOR ALL IT SOLUTIONS AND HR NEEDS

Job Description:

• Manage vendor for delivering project
• Review and recommend infrastructure and system architecture
• Study requirement, analysis, design, documentation and co-ordination with users, technical and operations teams
• Develop enhancement functions for existing system and integration with other systems
• Maintain system design, procedures, user and system manual documentation
• Prepare/Review test plan, test cases/scripts, test environments, data and perform testing
• Support user acceptance testing and system implementation
• Provide ongoing user and application support
• Working location : WanChai

Requirements:

• Degree or Higher Diploma holder in Computer Science, Information Technology or related disciplines
• At least 5 years of IT experience, which includes at least  3 years of functional/specialty experience in design and/or implementation of enterprise application system(s) with over 1000 users per enterprise application system
• Solid experience in Java, SQL, JavaScript, HTML, CSS, Eclipse, J2EE, XML, Struts, Jasper report, JNI, API, VB/VB .Net, AngularJS and DB2
• Proven record in developing enterprise systems
• Knowledgeable and experienced in systems analysis and design
• Effective verbal and written communication in English and Chinese
• Good analytical, inter-personal and problem solving skills
• Good team player, positive attitude, innovative, self-initiating, eager to learn and share with other team members, hardworking, able to work under pressure and work independently

Job description:

• Work on network implementation projects at a customer site (maybe construction site) and for day-to-day network support and fixup tasks, perform task at other customer sites if needed;
• Handle network issues escalated from customer’s network support team during nursing phase; Suggestions or recommendations to customers;
• Network changes, documentation of changes, escalation to vendors, perform eligible image upgrade for network devices bug fixing during project implementation phase;
• Faulty hardware replacement work;
• Image and firmware upgrade for in scope network equipment;
• Change management and problem management;

Requirements:

• Degree or above in computer science or equivalent;
•  At least 5 years of post-qualification IT experience;
• At least 3 years of functional/specialty experience in design and/or implementation of network infrastructure(s);
• Experience in supporting network devices from different vendors: Routers, Switches, Multi-layer Switches, Firewalls, Local Server Load Balancers, IPSec VPN, SSL VPN, IPS/IDS, Web Application Firewall etc.;
• Familiar with network configurations and changes, spanning-tree, dynamic routing protocols, VLANs, DHCP, NAT, ACL, QoS, Metro Network etc.;
• Good problem solving, troubleshooting, communication and analytical skills;

Responsibilities:

• Design, create and assign backup plans on a per client/device type basis
• Provide daily 3 level technical support and troubleshooting in enterprise Backup (TSM, VERITAS NetBackup, Veeam..etc) and native OS backup.
• Provide daily level 3 level technical support in dedupe storage appliance and tape storage.
• Provide the upgrade and tuning on the backup infrastructure
• Provide consistent feedback to upper management regarding customer issues, challenges, risks, and status of engagements.
• Perform critical incident response, troubleshooting, and remediation activities during outages or periods of performance degradation
• In-depth understanding of ITIL Processes , specifically Change , Incident and Problem Management
• Develops and deploys training, documentation, and communication of disaster procedures.
• Develops service level recovery standards and agreements with clients.
• Manage the backup and DRS (Disaster Recovery Service) team in APEA
• On-call support required to provide support services as required

Requirements:

• Degree holder in IT or related disciplines is a must
• At least of 3-5 years of relevant experiences
• Hands on experience in managing enterprise Backup (TSM / VERITAS NetBackup / Veeam) application, tape library, dedupe storage appliance and SAN & NAS Storage is a must
• Hands on experience in deployment and supporting large scale backup environment, enterprise storage and HCI are preferable
• Experience and a good understanding of Unix, Microsoft and VMware administration
• Excellent communication skills
• Strong leadership and organizational abilities to give the team direction
• Good command of spoken and written English