Full Time
Hong Kong
Job duties:
| – Answer customer calls, diagnose, and resolve technical problems related to network hardware and investigating the root cause of issues. – Perform system maintenance, including installing updates, upgrades, and patches, and resolving hardware, software, and network performance issues. – Provide 1st tier technical support for network-related issues, ensuring timely and effective resolution. – Collaborate with customers and internal teams to work with corresponding partners for troubleshooting network problems. – Maintain positive relationship with customers and partners, ensuring excellent service delivery. – Provide guidance to a team of engineers to troubleshoot and resolve the issue within SLA. – Document updates on network inventory, changes, and procedures to maintain accurate records. Requirements: · Higher diploma or bachelor’s degree in Computer Science, Information Technology, or a related field. · Preferred certifications for CCNA/HCIA or equivalent. (Optional) · Mature, independent, self-motivated and high integrity. · Strong troubleshooting skills and the ability to diagnose and resolve network issues efficiently. · Familiarity with network hardware, such as routers, switches, and firewalls. · Good communication and interpersonal skills to effectively interact with customers and internal teams. · Ability to work independently and collaboratively as part of a team, demonstrating a proactive and customer-oriented approach. · Experience with network monitoring and management tools is a plus. . Knowledge of network security practices and technologies is desirable. · At least 3 years of experience as a network engineer, preferably in a medium to large-scale network environment. |
Job Features
| Job Category | IT |