Senior Systems Specialist

Duties:

• Design, create and assign backup plans on a per client/device type basis
• Provide daily 3 level technical support and troubleshooting in enterprise Backup (TSM, VERITAS NetBackup, Veeam..etc) and native OS backup.
• Provide daily level 3 level technical support in dedupe storage appliance and tape storage.
• Provide the upgrade and tuning on the backup infrastructure.
   You should possess strong analytical skills and a demonstrated ability to troubleshoot problems.
• Provide consistent feedback to upper management regarding customer issues, challenges, risks, and status of engagements.
• Perform critical incident response, troubleshooting, and remediation activities during outages or periods of performance degradation
• In-depth understanding of ITIL Processes , specifically Change , Incident and Problem Management
• Develops and deploys training, documentation, and communication of disaster procedures.
• Develops service level recovery standards and agreements with clients.
• Manage the backup and DRS (Disaster Recovery Service) team in APEA
• On-call support required to provide support services as required

Requirements:

• Degree holder in IT or related disciplines is a must
• Minimum 5 years of relevant experiences
• Hands on experience in managing enterprise Backup (TSM / VERITAS NetBackup / Veeam) application, tape library, dedupe storage appliance and SAN & NAS Storage is a must
• Hands on experience in deployment and supporting large scale backup environment, enterprise storage and HCI are preferable
• Experience and a good understanding of Unix, Microsoft and VMware administration
• Excellent communication skills
• Strong leadership and organizational abilities to give the team direction
• Good command of spoken and written English