helpdesk technician x 3

Job Requirements:

• Higher Diploma in IT, Computer Science or related disciplines
• At least 2 years’ experience in IT Service support or Data Center operations
• MUST Good command of spoken and written English and Chinese
• Knowledge of commonly used concepts, practices, and procedures related to the communications systems, ticketing systems that are needed to run data centres
• Attention to detail and good problem-solving skills
• Shift duty required
• Candidates must possess reliable transportation for reporting to work for shifts
• Potential employees must complete a background check successfully
• Good communication in English & Chinese

Job duties:

• Responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers.
• Provide 24 x 7 first level response and technical support to our customers.
• Based at a data center participating in a rotating shift team and tasked with processing incoming customer requests through our web-accessible trouble ticketing system.
• By asking appropriate questions and using diagnostic techniques and problem-solving method to troubleshoot and resolve customer issues or engage next tier level support and track progress until resolution.