IT End-user Services project manager

Job duties:

• Join Workplace Services team to plan and manage IT end-user services projects.
• Communicate with business users to understand their requirement and recommend appropriate IT end-user services solution
• lead a team of technical staffs and vendors to design and implement IT end-user services solutions
• Coordinate with end-users on the rollout of IT end-user services
• Provide training and advices to users
• Provide training and advices to users
• Provide support to VIP users.
• Manage and review IT helpdesk and end-user support service perfomance
• Manage IT services management (ITSM) processes such as Incident and Problem management
• Perform SLA review with service vendors
• Design and manage continuous service improvement program for IT helpdesk and end-user support services
• Self-motivate, able to work independently and under pressure.
• Good problem solving and analytical skill.
• Good interpersonal and communication skills in both written and spoken English / Chinese.

Requirements:

• Degree in Computer Science / Information Technology / Information Systems or a related discipline.
• 5 years of working experience or above in IT end-user services and project management.
• experience in supporting sizable and complicated end user workplace is an advantage.
• Self-initiative and work with passion and a can-do attitude.
• Able to work independently and under pressure to meet deined schedule / deadline.
• Good team player.
• Sound problem solving and analytical skill.
• ITIL certifications.
• Good interpersonal and communication skills in written and spoken English and Chinese preferably including Putonghua.

**Successful candidates will be employed under 1-year contract-based.