FOR ALL IT SOLUTIONS AND HR NEEDS

Job duties:

• Join Workplace Services team to plan and manage IT end-user services projects.
• Communicate with business users to understand their requirement and recommend appropriate IT end-user services solution
• lead a team of technical staffs and vendors to design and implement IT end-user services solutions
• Coordinate with end-users on the rollout of IT end-user services
• Provide training and advices to users
• Provide training and advices to users
• Provide support to VIP users.
• Manage and review IT helpdesk and end-user support service perfomance
• Manage IT services management (ITSM) processes such as Incident and Problem management
• Perform SLA review with service vendors
• Design and manage continuous service improvement program for IT helpdesk and end-user support services
• Self-motivate, able to work independently and under pressure.
• Good problem solving and analytical skill.
• Good interpersonal and communication skills in both written and spoken English / Chinese.

Requirements:

• Degree in Computer Science / Information Technology / Information Systems or a related discipline.
• 5 years of working experience or above in IT end-user services and project management.
• experience in supporting sizable and complicated end user workplace is an advantage.
• Self-initiative and work with passion and a can-do attitude.
• Able to work independently and under pressure to meet deined schedule / deadline.
• Good team player.
• Sound problem solving and analytical skill.
• ITIL certifications.
• Good interpersonal and communication skills in written and spoken English and Chinese preferably including Putonghua.

**Successful candidates will be employed under 1-year contract-based.

Job Description:

• PC H/W and S/W troubleshooting, diagnosis, repair and parts replacement
• PC service restoration
• Provide technical support and perform problem analysis and resolution for issues on end user devices (e.g. desktop PC, laptop, mobile)
• Backup and restore of user data
• PC O/S upgrade, software installation and configuration
• PC installation and user data migration
• Workplace PC Accessories Installation and Service
• Video Conferencing IT Support

Qualifications

Required Skill:

• IT Knowledge with preferable 3-5 working experience
• Less experience will also be considered
• PC repair knowledge
• Common OA software knowledge
• Software and driver installation experience
• Customer-oriented service attitude
• Process adherence
• Working schedule: working hours is 44.5hr per week. Perform duty on alternate Sat half day

Requirements:

• Degree or Higher Diploma in Information Technology, Computer Science or equivalent

Job Requirements:

• Provide support to new IS/IT Projects

• Change, Problem and Incident Handling

• Assist in system upgrade, administration, and documentation update.

• Assist in problem analysis, report, and providing solutions to incidents.

• Assist in managing, troubleshooting and supporting IT infrastructure with following technical background and knowledge on majority of followings areas:

o Database Servers (SQL Server 2008 and above) cluster and Always-on o Microsoft Windows Server (2008 and above) and clusters

o  Microsoft Azure support including IaaS, PaaS, APIM, etc.

o System Center Configuration Manager (SCCM) 2007 or above o VMware virtualization platform

o  System Programming skill using PowerShell, shell script, etc.

Attributes / Working Experience:

• Minimum 3 years experiences in IT Infrastructure and end-user support.

• Self-initiative and work with passion and a can-do attitude.

• Able to work independently and under pressure to meet defined schedule/deadline.
• Good team player.

• Sound problem solving and analytical skill.

• Good interpersonal and communication skills in written and spoken English and Chinese preferably including Putonghua.
• Experience in supporting sizeable and complicated IT infrastructure is an advantage.
• Possession of related IT certification is an advantage.