FOR ALL IT SOLUTIONS AND HR NEEDS

Responsibility

• To follow up projects, work with overseas and local customers involving product development, production schedule, product quality and presentation
• Responsible for full range of sales and marketing activities including quotation, order follow up, overseas and local exhibition and etc.
• Handling customer's enquiries by phone, by e-mail or by visiting and business meetings
• To provide after-sales services/support and to maintain good relationship with clients

Requirements

• Diploma or Degree holder or above, with 3-5 years of related experience, preferably in coordinating customer and production plan staff, administration of sales project, etc.
• Prior experience gained in the business of printing, premium & gift boxes will be an advantage
• Good command of both written and oral English, Mandarin and Cantonese
• Good communication skill, telephone manner and customer-servicing mindset highly essential
• Able to work independently and high proficiency in PC operation and Chinese processing skill
• Some travelling to China and/or overseas if necessary
• Pleasant personality, responsible & hard working, able to work under pressure and tight schedule

Job duties:

• Join Workplace Services team to plan and manage IT end-user services projects.
• Communicate with business users to understand their requirement and recommend appropriate IT end-user services solution
• lead a team of technical staffs and vendors to design and implement IT end-user services solutions
• Coordinate with end-users on the rollout of IT end-user services
• Provide training and advices to users
• Provide training and advices to users
• Provide support to VIP users.
• Manage and review IT helpdesk and end-user support service perfomance
• Manage IT services management (ITSM) processes such as Incident and Problem management
• Perform SLA review with service vendors
• Design and manage continuous service improvement program for IT helpdesk and end-user support services
• Self-motivate, able to work independently and under pressure.
• Good problem solving and analytical skill.
• Good interpersonal and communication skills in both written and spoken English / Chinese.

Requirements:

• Degree in Computer Science / Information Technology / Information Systems or a related discipline.
• 5 years of working experience or above in IT end-user services and project management.
• experience in supporting sizable and complicated end user workplace is an advantage.
• Self-initiative and work with passion and a can-do attitude.
• Able to work independently and under pressure to meet deined schedule / deadline.
• Good team player.
• Sound problem solving and analytical skill.
• ITIL certifications.
• Good interpersonal and communication skills in written and spoken English and Chinese preferably including Putonghua.

**Successful candidates will be employed under 1-year contract-based.

Job Description:

• PC H/W and S/W troubleshooting, diagnosis, repair and parts replacement
• PC service restoration
• Provide technical support and perform problem analysis and resolution for issues on end user devices (e.g. desktop PC, laptop, mobile)
• Backup and restore of user data
• PC O/S upgrade, software installation and configuration
• PC installation and user data migration
• Workplace PC Accessories Installation and Service
• Video Conferencing IT Support

Qualifications

Required Skill:

• IT Knowledge with preferable 3-5 working experience
• Less experience will also be considered
• PC repair knowledge
• Common OA software knowledge
• Software and driver installation experience
• Customer-oriented service attitude
• Process adherence
• Working schedule: working hours is 44.5hr per week. Perform duty on alternate Sat half day