FOR ALL IT SOLUTIONS AND HR NEEDS

Job duties:

• Join Workplace Services team to plan and manage IT end-user services projects.
• Communicate with business users to understand their requirement and recommend appropriate IT end-user services solution
• lead a team of technical staffs and vendors to design and implement IT end-user services solutions
• Coordinate with end-users on the rollout of IT end-user services
• Provide training and advices to users
• Provide training and advices to users
• Provide support to VIP users.
• Manage and review IT helpdesk and end-user support service perfomance
• Manage IT services management (ITSM) processes such as Incident and Problem management
• Perform SLA review with service vendors
• Design and manage continuous service improvement program for IT helpdesk and end-user support services
• Self-motivate, able to work independently and under pressure.
• Good problem solving and analytical skill.
• Good interpersonal and communication skills in both written and spoken English / Chinese.

Requirements:

• Degree in Computer Science / Information Technology / Information Systems or a related discipline.
• 5 years of working experience or above in IT end-user services and project management.
• experience in supporting sizable and complicated end user workplace is an advantage.
• Self-initiative and work with passion and a can-do attitude.
• Able to work independently and under pressure to meet deined schedule / deadline.
• Good team player.
• Sound problem solving and analytical skill.
• ITIL certifications.
• Good interpersonal and communication skills in written and spoken English and Chinese preferably including Putonghua.

**Successful candidates will be employed under 1-year contract-based.

Job Description

• Bank Account Management：be responsible for bank account management related work.
• L/C business: including but not limited to import & export documents（DP /DA /LC）inspection and preparation, liaise with Banks and Sales team for LC collection issues;
• Payment：including but not limited to deal with external and internal company payments, prepare payment receipts, review payments;
• Other financial related work assigned by superiors.

Job Requirements

• Diploma or High Diploma or above in Logistics, International Trade or Accounting;
• At least 3 years working practice in LC document handling, preferably with international trade, shipping, banking related experience and 1-year Accounting working experience
• LCCI Level 2 or above will be preferred
• Good command in both written and spoken English and Mandarin;
• Solid financial professional knowledge and good professional ethics
• Working Location: Tsim Sha Tsui East (5 mins from MTR Station)

Job Description:

• PC H/W and S/W troubleshooting, diagnosis, repair and parts replacement
• PC service restoration
• Provide technical support and perform problem analysis and resolution for issues on end user devices (e.g. desktop PC, laptop, mobile)
• Backup and restore of user data
• PC O/S upgrade, software installation and configuration
• PC installation and user data migration
• Workplace PC Accessories Installation and Service
• Video Conferencing IT Support

Qualifications

Required Skill:

• IT Knowledge with preferable 3-5 working experience
• Less experience will also be considered
• PC repair knowledge
• Common OA software knowledge
• Software and driver installation experience
• Customer-oriented service attitude
• Process adherence
• Working schedule: working hours is 44.5hr per week. Perform duty on alternate Sat half day